Warranty claim information

JAYS Support can only handle warranty claims if your product has been purchased from www.jaysheadphones.com. If you did not buy the product from www.jaysheadphones.com, then contact the reseller that sold you the product to make the warranty claim. In order to handle a warranty claim, a valid proof of purchase (receipt) is required by JAYS, our retailers and distributors.

Read our Limited Warranty Terms >>


Product, Warranty or JAYS Online Store questions

We recommend first reading the FAQ for your product before contacting us.

Contact us here


Singapore customers

We have had a change in distribution in Singapore. New contact for warranty claims is customerservice@ifactorynetwork.com