HOW LONG IS THE DELIVERY TIME?

The shipping time vary depending on location.

Sweden 1-2 weekday
EU 2-5 weekdays
Asia 5-7 weekdays
US 5-7 weekdays

Please read more here

HOW IS THE ORDER SHIPPED?

Depending on location, the order is shipped with FEDEX, Postnord or DHL.

HOW EXPENSIVE IS THE SHIPPING?

The cost of shipping depends on the location. Read about the cost of shipping by clicking here

HOW CAN I PAY?

Payment method depends on region.
In Sweden you can pay through Klarna.

For the rest of the world you can pay through below methods:
Shopify Pay
PayPal Express
Amazon Pay

DO I RECEIVE AN ORDER CONFIRMATION AND INVOICE FROM YOU?

Yes, as soon as the order is placed you will receive an order confirmation. When order is shipped you will receive an email with tracking number and invoice.

I HAVE MADE AN ERROR IN MY DETAILS, HOW CAN I CHANGE IT?

If you have created an account with us you can change it in your account details here: https://jaysheadphones.com/account
In all other cases you can send us and email to support@jaysheadphones.com

I HAVE A GENERAL QUESTION ABOUT THE ORDER OR A PROBLEM WITH THE ORDER, WHO CAN I CONTACT?

Please send an email to support@jaysheadphones.com. We will get back to you within shortly.

I HAVE NOT RECEIVED MY PRODUCT, WHAT SHOULD I DO?

Please check the trackingnumber received in the confirmation email. If you have not received this email please send an email to support@jaysheadphones.com and include your order number. We will get back to you within shortly.

CAN I EXCHANGE MY PRODUCT? WHAT DO I HAVE TO CONSIDER?

If you have a change of heart regarding a purchase made at JAYS Online Store, you may return your product within 14 days. For acceptance of your return, the product must be in perfect condition and not used. The complete package including all accessories must be returned together with the products. Please note that you are responsible for the shipping charges related to a return to JAYS in Sweden, and paid return shipping or handling fees are non-refundable. As soon as the product has reached our warehouse and is checked we will refund you through the same payment method used when buying the product. Please read more here.

HOW DO THE EXCHANGE AND REFUNDS WORK?

If you have a change of heart regarding a purchase made at JAYS Online Store, you may return your product within 14 days. For acceptance of your return, the product must be in perfect condition and not used. The complete package including all accessories must be returned together with the products. Please note that you are responsible for the shipping charges related to a return to JAYS in Sweden, and paid return shipping or handling fees are non-refundable. As soon as the product has reached our warehouse and is checked we will refund you through the same payment method used when buying the product. Please read more here

COULDN'T FIND THE ANSWER TO YOUR QUESTION?

If you couldn’t find the answer to your question write and email to support@jaysheadphones.com or read more at www.jaysheadphones.com/FAQ